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Ask the MTA | Refund old MetroCards and even tokens

amNewYork Metro, in conjunction with the MTA, is proud to bring back “Ask the MTA,” a column where MTA officials answer your questions about transit service in New York City. If you have a question for the MTA about subways, buses, commuter trains and more, email askthemta[@]

Q: My card expired in 2020, at the height of the pandemic. When I was finally able to go to my local station to transfer money from my old card to the new one, I was told that only certain stations could do this now. Months later when I finally arrived at Barclays Center station (a few miles from me) I was told that she could no longer transfer the money. The clerk gave me a form and told me to fill it out and send my old card back. I will receive a refund by check. But I still haven’t had a return or refund. Please advise me on what I could do. — Felicia Glucksman

A: We received your request and issued a refund on March 8 to the credit card used to purchase the original MetroCard. Depending on your bank, it may take a few days for the money to appear in your account.

As a reminder, customers have up to one year from the expiration date to transfer the value of an old MetroCard Pay-Per-Ride to a new one at one of our vending machines. After that, you must send your card to the Customer Claims Office in Brooklyn within 12 months. Postage-paid envelopes are available at station counters.

The process is slightly different for discount customers, who have up to a year to transfer the expired value to their new discount card through Mobile Sales or by visiting 3 Stone St. or any of the 13 station ticket offices. where we process these transactions. :

• 161 St-Yankee Stadium (B, D, 4), Stand N203 in the Bronx
• E 180 St (2, 5), stand R325, in the Bronx
• Pelham Bay Park (6), stand R423, in the Bronx
• Atlantic Av Barclays Center (B, Q, 2, 3, 4, 5), stand R610, in Brooklyn
• Crown Heights Utica Av (3, 4), booth R626, in Brooklyn
• Kings Highway (B, Q), booth B24, in Brooklyn
• 42 St-Times Square (N, Q, R, S, W, 1, 2, 3, 7), stand R151 or stand R168, in Manhattan
• 96 St (1, 2, 3), stand R168, in Manhattan
• Fulton St (1, 2, 3, 4, 5, A, C, J, Z), Stand N95, in Manhattan
• Flushing Main St (7), stand R533, in Queens
• Jackson Heights-Roosevelt Av (E, F, M, R, 7), booth N324, Queens
• Jamaica Center-Parsons Archer (E, J, Z) Booth N606, Queens
• St George (SIR) on Staten Island

After a year, discounted customers had to send their cards to the Customer Complaints Office.

— Michael Ellinas, vice president and chief revenue officer, New York City Transit

Q: Can I resell old Subway tokens? I have a lot of Five Boro and Bullseye tokens. Please let me know how to get a refund. —Lorraine Portier-Bell

A: Although Subway Tokens have not been in circulation for some time, you can take them to the MTA Treasury at 3 Stone Street in Lower Manhattan to be refunded the face value of the Token – $1.50 for each Five Borough Token and $1.25 for each Bulls Eye token. .

— Michael Ellinas, vice president and chief revenue officer, New York City Transit

Send us your questions at [email protected]