Phase 1 digital service delivery platform launched in Johannesburg, Cape Town

The first phase of the My Smart City free service delivery platform, which enables citizens to report potholes, monitor power or water outages and communicate with local municipal authorities, in addition to other activities, was launched in Johannesburg and Cape Town.

“My Smart City gives South Africans a voice to see the resolution of service delivery issues and enables them to visualize issues and log incidents, prioritize them and connect with the right service providers to resolve them. Said the CEO of software development company Acumen Software. Joao zoio.

“We believe that the platform has the potential to ‘Uber-ize’ service delivery by putting the power in the hands of the citizens who use the platform. Ultimately, the platform will also create jobs for thousands of citizens and private entrepreneurs. “

Eventually, residents will also be able to obtain private services, manage crowdfunding initiatives and have access to community social and sporting events.

“The platform will enable citizens, city officials, councilors and service providers to engage in a safe and controlled environment for the sole purpose of improving services in the city,” Acumen Software COO said. Kennedy Mogotsi.

The My Smart City platform has already been integrated into the City of Cape Town’s call management system with the intention of connecting all municipal systems to enable the automation of citizens’ information flows.

When the My Smart City platform has not been allowed to interface with municipal systems, Acumen Software’s dispatch center team will become the link between citizens and their municipalities to ensure that issues are properly recorded and tracked.

The digital mobile and desktop platform was developed by Acumen Software, which secured private equity investments from financial services firm Imvelo Ventures, backed by Capitec, and multinational wood fiber products company, funded by Sappi, Andzani Ventures, which was used to fund the development and launch of the platform. .

My Smart City calls on all residents of Johannesburg and Cape Town to register and create profiles on the platform and invite family, friends and neighbors to join them in becoming active citizens with strong voices. The more subscribers the platform has, the more power citizens have to make changes and improvements in their city.

Acumen Software has a solid reputation in several South African cities with its Forcelink field mobile service management solution.

Forcelink is used by the City of Cape Town to manage the MyCiTi bus infrastructure, as well as by City Power of the City of Johannesburg to manage outages and maintenance work on its power grid.

Forcelink has an extensive application programming interface to interface with other systems such as enterprise resource planning, customer relationship management, accounting systems, project management, monitoring equipment with supervisory control and data acquisition and the Internet of Things, among others.

“My Smart City is poised to change the way citizens, businesses, community groups and public sector service providers communicate and collaborate within their neighborhoods. The One Stop Shop for City Residents aims to enroll four million registered users by bringing citizens and public service providers together through technology and it doesn’t cost citizens or their cities a dime.

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